Returns & refunds

Every TeaFits piece is made to order. If there’s a problem with your item, email contact@teafits.com with your order number and a description of the issue.

Damaged items and printing defects

If your item arrives damaged or has a manufacturing or printing defect, contact us as soon as possible and within 30 calendar days of delivery.

Please include:

• Your order number.
• A short explanation of the issue.
• Clear photos showing the item and the problem.

We’ll review your request and arrange a replacement or refund for eligible issues. Damaged or defective items generally do not need to be returned; please contact us before sending anything back.

Sizes, colors, and changes of mind

Because our products are made to order, we do not offer returns or exchanges for a change of mind, or if you selected the wrong size or color, except where required by applicable law.

Please check the size guide and your selected options before ordering.

Incorrect or missing items

If you receive an item that does not match your confirmed order, or something is missing, contact us promptly with your order number and photos where relevant. We’ll investigate and help resolve the issue.

Items may ship separately, so please check whether another package is still on its way.

Changes and cancellations

Need to change or cancel an order? Email us immediately. We’ll check whether your request is still possible. Once an order has entered production, changes and cancellations cannot be guaranteed.

Refunds

We’ll confirm when a refund has been approved and processed. The time it takes to appear in your account depends on your payment provider.

This policy does not limit your statutory consumer rights.